Well first part of the journey was uneventful. We swapped drivers at Leicester Forest East services. This bus driver missed the M25 junction twice!

Once on the M25 he was all over the road, driving in the hard shoulder and halfway between lanes 1 and 2, narrowly missing other cars and lorries, we felt so unsafe :o( I was on the edge of my seat with fear!

Rich sent a text message to the number on the bus window and when we got to Gatwick he had a reply text from National Express saying his text contained a safety word and he'd get a call. I rang them back to complain and gave the safety team all the details. They said they would fully investigate the matter, speak to the driver and check the cctv footage and let us know the outcome when we get back off holiday. I have made it crystal clear that if we get the same driver on the way home they will have to sort us an alternative coach. They're happy to do that. After all that fuss.... the plane was delayed by about 2 hours anyway!