Heathrow Airport, UK
Well the announcement finally came and it turned out that the minor problem was potentially a major one so the flight in that plane was cancelled. After a great deal of tooing and ground it was decided that a new plane would be made available and we would be on our way by something like 3.30pm (we would see). So after eventually disembarking we made our way to the BA customer services desk where we were to be given a meal voucher. now you would think that custome...