Vugar Dear all former ceusomtrs of LD, as now former employee of LD I would like to apologies for all the problems and inconveniences we have caused to all of you. I would like to say that I have worked for LD nearly 8 yrs and I have seen the company going from strengh to strengh until unfortunately his decline and ultimate failure. I appreciate that recently our service was probably not the best and we could have done a lot better. However, I can, hand on heart, tell you that within the team I was working with, people was given absolutely the 150%. We had people that worked every day of the week included weekends for the last 6 months to make sure that lists and docs were up to date. All these people were very loyal to LD as well as very loyal to our ceusomtrs. LD has been a successfull company winner of several awards like Best Shortbreaks Operator of the Year for Maison de la France, Best Operator with the best Marketing Campaign Off-line for Eurostar, several awards won from Ferry Operators and Eurotunnel, finalist for the best Call Centre for small agencies, awarderd the Da Vinci Code Campaign in 2006 from Eurostar, and many more. We were amongst the best in the market. As former employee it hurts knowing that we have left out there very unhappy ceusomtrs and I am sorry for this. However, I would like to say that when you have chosen LD to book your holiday we were feeling really proud of it because we thought we must have done something right there. Your bookings were our reward. We were always putting body and soul to fulfill your request to make of your chosen holiday the best ever. Or at least we were trying very hard. Many times we achieved that other, like recently, we didn't. But please believe you me, the Directors tried absolutely everything to save the company and to put things right. Unfortunately they didn't manage to save it, therefore I cannot tell you please give us another chance. The only thing I can say is once again sorry.