Marcos
We were stuck in Portugal from April 15th to 24th. Jet2 again cancelled flthgis and, in effect, abandonned their passengers. They were totally unreachable despite allegedly putting on two phone lines to deal with the emergency. They apparently put on a flight from Faro to somewhere in France and provided coaches for the remainder of the journey. That had to be booked online and filled within minutes (I would think). If you couldn't constantly monitor the website, you missed any developments. (The internet cafe in Praia da Luz did wonderful business). When we eventually returned we put in our claim for living costs and transport etc. We received the refund for the original cancelled flight as a straight credit to our credit card. Yesterday we received vouchers for what Jet2 considered a reasonable amount. They reckon that a320 was reasonable transport costs. We spent that in the internet cafe checking the website. We also spent a good half of it trying to hold of Jet2 on the phone. Naturally the vouchers are only redeemable against Jet2 product. Does this contravene the EU laws? To my mind, these vouchers don't constitute a refund.Anybody got any ideas?
Marcos We were stuck in Portugal from April 15th to 24th. Jet2 again cancelled flthgis and, in effect, abandonned their passengers. They were totally unreachable despite allegedly putting on two phone lines to deal with the emergency. They apparently put on a flight from Faro to somewhere in France and provided coaches for the remainder of the journey. That had to be booked online and filled within minutes (I would think). If you couldn't constantly monitor the website, you missed any developments. (The internet cafe in Praia da Luz did wonderful business). When we eventually returned we put in our claim for living costs and transport etc. We received the refund for the original cancelled flight as a straight credit to our credit card. Yesterday we received vouchers for what Jet2 considered a reasonable amount. They reckon that a320 was reasonable transport costs. We spent that in the internet cafe checking the website. We also spent a good half of it trying to hold of Jet2 on the phone. Naturally the vouchers are only redeemable against Jet2 product. Does this contravene the EU laws? To my mind, these vouchers don't constitute a refund.Anybody got any ideas?