Melly
I must say, as a lot as I enjoyed reniadg what you had to say, I couldnt help but lose interest after a while. Its as if you had a wonderful grasp to the topic matter, but you forgot to include your readers. Perhaps you should think about this from additional than one angle. Or maybe you shouldnt generalise so much. Its better if you think about what others may have to say instead of just going for a gut reaction to the topic. Think about adjusting your personal believed process and giving others who may read this the benefit of the doubt.
Andrea
Interesting. On first glance, you shulod have stayed in your holiday hotel, enjoyed the rest of your holiday as per normal, gone to the airport as per normal and a flight would have been made available (as per normal). What you have been the victim of, is, dare I say, pisspoor advice from all concerned. I do not know what a hotel rep is for, if the reps are clueless when it comes to an issue like this! Who employed the rep? Was it a rep, employed by the hotel or the tour operators rep? I need to know before making any further comment. The xcel advice was also bad BUT given that the Xcel person was probably about to lose their job and may not of known how their flights fitted into your arrangements (it is not that easy to tell), is understandable and you cannot really blame them. Now, as to your tour operator. Notwithstanding what I need to know about whose rep it was at the hotel, the response form the tour operator has a rather tenuous grip on reality. Firstly, they shulod have been on hand to tell you what to do when news of this came out. They may have been busy; but sorting out things in a crisis is their job. That's (a main part) of what they are there for. And they shulod have made arrangements to make sure you knew what to do. The response you received was a get-out based on hindsight and their failure to make adequate, correct information available at the right time. (the right time, by the way, being any time you need advice). As to any claim you may have, it is imperative to know more about this hotel rep whose was he (or she) who employed them etc. When I know this I may be able to guide your further. Look, I know this is shutting the stable door after the horse etc etc but next time, please think about using a travel agent, a good old fashioned high street one. In this age of cheap this and that and cost cutting etc they are about the only people who have a holistic and essentially unbiased, pragmatic view of what is going on and what to do. So, in fine, Let me know about the rep and we will then see what optons you may have..
Melly I must say, as a lot as I enjoyed reniadg what you had to say, I couldnt help but lose interest after a while. Its as if you had a wonderful grasp to the topic matter, but you forgot to include your readers. Perhaps you should think about this from additional than one angle. Or maybe you shouldnt generalise so much. Its better if you think about what others may have to say instead of just going for a gut reaction to the topic. Think about adjusting your personal believed process and giving others who may read this the benefit of the doubt.
Andrea Interesting. On first glance, you shulod have stayed in your holiday hotel, enjoyed the rest of your holiday as per normal, gone to the airport as per normal and a flight would have been made available (as per normal). What you have been the victim of, is, dare I say, pisspoor advice from all concerned. I do not know what a hotel rep is for, if the reps are clueless when it comes to an issue like this! Who employed the rep? Was it a rep, employed by the hotel or the tour operators rep? I need to know before making any further comment. The xcel advice was also bad BUT given that the Xcel person was probably about to lose their job and may not of known how their flights fitted into your arrangements (it is not that easy to tell), is understandable and you cannot really blame them. Now, as to your tour operator. Notwithstanding what I need to know about whose rep it was at the hotel, the response form the tour operator has a rather tenuous grip on reality. Firstly, they shulod have been on hand to tell you what to do when news of this came out. They may have been busy; but sorting out things in a crisis is their job. That's (a main part) of what they are there for. And they shulod have made arrangements to make sure you knew what to do. The response you received was a get-out based on hindsight and their failure to make adequate, correct information available at the right time. (the right time, by the way, being any time you need advice). As to any claim you may have, it is imperative to know more about this hotel rep whose was he (or she) who employed them etc. When I know this I may be able to guide your further. Look, I know this is shutting the stable door after the horse etc etc but next time, please think about using a travel agent, a good old fashioned high street one. In this age of cheap this and that and cost cutting etc they are about the only people who have a holistic and essentially unbiased, pragmatic view of what is going on and what to do. So, in fine, Let me know about the rep and we will then see what optons you may have..